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Wool Owners Warranty


What is the Wool Owners Warranty?

The Wool Owners Warranty (WOW) is a subscription service for those who own a wool carpet. Here at Gaskell Mackay, we are proud to offer this service with every one of our wool products, to help maintain the appearance of your carpet.

The subscription service is an annual service that is free of charge for the first 12months once you have registered. When you sign up you can choose to receive an array of helpful carpet care products including;

How can you sign up to the WOW service?

To receive your 12months free (from the date of purchase), simply visit: WOW Customer Registration and fill in your details.

What happens once next?

Shortly after registering, you will be contacted by your nearest WOW registered carpet cleaner to explain in more detail, the services that you can call upon as well as some invaluable golden rules on caring for your wool carpet.

How do you renew your WOW service at the end of the 12months?

Once you are nearing the end of your 12month free service, simply make sure that your carpet is cleaned by a WOW registered carpet cleaner once per year to automatically renew your warranty.

Quality care from the Wool Owners Warranty

The WOW is endorsed by the WoolSafe organisation who are a global body dedicated to the care of carpets and rugs. WoolSafe test all of the WOW carpet cleaning products to ensure they are safe and effective to use on your flooring. Always look for the WoolSafe logo if you’re purchasing any other carpet care products.

When can I call upon the WOW Service?

You can call upon your local WOW registered carpet cleaner in the event of stains or spillages (among other accidental damages). Your closest cleaner will be able tp provide a full list of the inccidents they are able to help with. You can contact your WOW carpet cleaner for advise on any issue. If you have a spillage or stain and can't remove it, your WOW registered carpet cleaner will be able to come out to take a look at the spillage (free of charge) for the treatment of the stain.


If you would like to speak to our team about this service, simply give us a call on; 01429 892555